We appreciate your patience and understand everyone has a critical need for their unit, and do everything we can to ensure that these requests are handled as quickly as possible. Include your order number, reason for return, and if any pictures are required for your claim, please include them also. Follow the issued instructions, and once received, we will process the item in, and check to ensure everything is there.Processing is done first come, first serve, and can take between 1-4 weeks to process (depending on how many requests we currently have in queue). We thank you for your patience while we work on your request. This item is in the category "Business & Industrial\Healthcare, Lab & Dental\Medical/Lab Equipment Attachments & Accessories\Microscope Parts & Accessories\Other Microscope Parts & Accessories". The seller is "amscope" and is located in this country: US. This item can be shipped worldwide.